Customers may cancel their orders under specific conditions outlined in our cancellation policy. To avoid misunderstandings, we strongly encourage customers to review these policies before proceeding.
While we strive to provide exceptional service and rarely encourage cancellations, we understand that unforeseen circumstances may compel customers to cancel an order.
How to Cancel an Order
Our platform offers a simple and hassle-free process for canceling orders:
You can cancel your order online through your account only within 1 day after your order has been confirmed.
Alternatively, you can contact our customer service hotline for assistance.
In both cases, you must provide a reason for the cancellation. Once your request is submitted and approved in line with our policy terms, you will receive a cancellation invoice as confirmation.
Refund Process for Canceled Orders
Refunds for canceled orders are processed as follows:
Upon receiving a cancellation request, we review it to ensure it meets our policy guidelines.
If approved, our logistics team is informed, and shipping is halted for pending orders.
Refunds are processed via direct online transfer to your provided bank account.
Important Notes on Refunds:
We do not issue cash or draft refunds.
Customers must email accurate bank account details to facilitate refunds. We are not liable for delays caused by incorrect or invalid information.
Refunds typically take a minimum of 7 business days to process after cancellation approval.
Non-Refundable Charges
Certain charges are non-refundable under any circumstances, including:
Taxes, customs duties, or other government-imposed fees applicable in your region.
These charges are beyond our control, and we cannot be held responsible for them.
Scenarios for Order Cancellations
Product Unavailability
If an item is out of stock, we will cancel your order immediately and notify you.
For partially available orders, we will attempt to fulfill the order with the available items.
Non-Payment
Orders placed without payment confirmation will be canceled automatically after 24 hours.
Customers are expected to complete the payment using the available online payment options within this period.
Delayed Delivery
If there are significant delays in delivery, customers may request cancellation within seven days of receiving their package.
Any requests beyond this timeframe will not be entertained.
Tampered Products
If a product is received in a tampered condition, customers can report it within seven days to request a cancellation and refund.
By adhering to these policies, we ensure transparency and a seamless cancellation process for our customers.
